Riksja Travel

With four offices spread across the globe Riksja Travel is one of the largest online tour operators in its segment. Travelers can compile their own journey: from a small cruise in Southern Europe, to a jungle trip through South America, to staying overnight in a native village. Activities in combination with an overnight stay are called ‘building blocks’ by Riksja Travel.

Challenge

When a new century was ushered in in 2000, Riksja Travel was one of the first online tour operators in the world. Their ideas were still in its infancy then, and nobody had any idea about the possibilities of online booking. Not a traditionally physical, dusty travel agency, but instead managing all your travel business online. At the time this was quite a risky venture, because the internet was still so new. Riksja must have speculated that foresight is the essence of management. Nowadays Riksja is a known concept among travelers.

ICT environment growth

Riksja Travel’s quick growth did not just bring an increase in bookings, but also offered another challenge. Namely: the server capacity that quickly outgrew its initial needs. This helped Riksja Travel make the decision to restructure its ICT environment. “Traditionally, the possibility to call by phone and book a trip with our travel experts does exist, but nowadays customers are booking more and more online. That’s why online booking needs to be arranged to perfection”, says Jeroen van Diesen, ICT Service Manager with Riksja Travel. Jeroen adds: “Nothing is more frustrating than when a customer has trouble visiting our website, or making a booking. This is why our technical backend needs to be functioning flawlessly.”

Our core business is selling customized vacations. That’s what we’re good at. The core business of the datacenter is providing excellent climate control, cooling, and fire safety. These are just some of the things we no longer need to worry about.

Solution
Online 24/7

Service as well as technology is highly valued at Riksja Travel. To guarantee these qualities the technical team –armed with a demands list– started visiting datacenters. Riksja’s future datacenter had to meet a number of technical requirements such as high levels of flexibility and availability. Jeroen: “We have to be constantly available and as we grow the datacenter should grow with us. In our case scalability is of the utmost importance.”

Peace of mind

When visiting The Datacenter Group not a lot of encouragement was needed to decide to transfer Riksja Travel’s infrastructure. “Our core business is selling customized vacations. That’s what we’re good at. The core business of the datacenter is providing excellent climate control, cooling, and fire safety. These are just some of the things we no longer need to worry about”, says the satisfied manager.

We can make use of the Remote Hands Service 24/7/365. This way we don’t have to visit the datacenter to perform maintenance. In this regard the datacenter has lifted a big chunk of work off our shoulders. We now occupy more of a monitoring role.

Result
Always available

“By partnering with The Datacenter Group we can now direct our focus to our services completely. Within the four countries in which we are located we now communicate even better and faster. We are well-prepared for the future”, says Van Diesen with enthusiasm. Another advantage mentioned is the datacenter’s Remote Hands Service. With this service engineers are available to perform simple tasks 24/7/365. From changing a patch to offering support with maintenance proceedings on racks. “If for some reason we are unable to visit the datacenter, we can easily reach out to this service. In this regard the datacenter has lifted a big chunk of work off our shoulders. We now occupy more of a monitoring role.”

Outsourcing advantages
  • Scalability
  • Flexibility
  • 100% uptime
  • 24/7/365 remote hands service
  • Focus on corebusiness
  • Cost-efficient
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